100+
Satisfied Clients
30%
Practice Revenue Rise
99%
Collection Rate
Comprehensive Medical Appointment Scheduling
Is your patient scheduling process holding your practice back from its full potential?
Our scalable appointment scheduling services can streamline your operations, reduce no-shows, and create a seamless patient experience. With over two decades of experience in the field, we deliver tailored solutions to meet the needs of practices across various specialties.
Our seamless scheduling process, from appointment booking to follow-up reminders, is designed to ensure a stress-free experience for patients. Our patient scheduling services are designed to optimize appointment management, enhance practice productivity, and boost patient satisfaction.
Seamless Patient Scheduling Solutions to Meet Your Unique Needs
We provide accurate, scalable appointment scheduling for hospitals, clinics, individual/group practices and other healthcare facilities of all sizes.
Our proactive approach minimizes excessive wait times by ensuring that schedules are filled efficiently. By anticipating potential issues, our expert teams implement solutions before they become problems. They send out automated reminders, minimizing risk of no-shows and late cancellations. They can handle complex scheduling needs by coordinating between various departments, managing cancellations, and rescheduling without disturbing existing schedules.
By streamlining appointment management, our patient scheduling services allow you to focus on delivering quality care.
Efficient Electronic Medical Appointment Booking Solution
We use advanced software to manage patient appointments online. This EMR-based patient scheduling program minimizes paperwork and allows patients to view availability online and set a date and time for their visit to your office.
The capabilities of our electronic medical appointment booking solution include:
- Schedules visits for multiple doctors/facilities
- Sends reminders to reduce no-shows and cancellations
- Quick confirmation of scheduled visits
- Calendaring of schedules
- Real-time scheduling updates
- E-mail notifications
- Custom summaries and reports
- Comprehensive online support
Our system facilitates quick cancellation of scheduled visits as well as reschedules the consult for another date and time. It comes with the following modalities:
- Ability to view daily, weekly or monthly schedules to reschedule the visits
- Easy modification of time and date for existing schedules
- Computerized email notification after rescheduling
- Maintenance of the patient database
- Assistance for handling patient flow
We work with you to schedule, confirm and reschedule appointments based on your requirements using an internet calendar.
Benefits of Our Efficient Appointment Scheduling Solutions
Reduced no-shows
Our automated reminders and easy rescheduling options reduce the rate of no-shows, saving time and money.
Improved patient experience
By minimizes wait times and double bookings, our scheduling system promotes a stress-free patient experience.
Integrated scheduling solution
We integrate with your PMS and EHR, ensuring no disruption to your workflow and improving practice efficiency.
24/7 availability
Our 24/7 scheduling support meet patient needs across various time zones and schedules, offering enhanced flexibility and accessibility.
Scalability
Whether you’re expanding or simply require temporary scheduling assistance, our services are fully scalable to adapt to your changing needs.
Real-time reporting
Our real-time reporting offers immediate insights into appointment trends, no-shows, and cancellations, helping you make informed scheduling decisions.
Our Patient Scheduling Process
1
Patient Eligibility
Verification
Verification
Automated
Reminders
Reminders
5
2
Verification of
Availability
Availability
Rescheduling or Cancellation
6
3
Appointment
Confirmation
Confirmation
Post-Appointment Scheduling
7
4
Updating
Records
Records
Accurate
Documentation
Documentation
8
1
Patient Eligibility Verification
2
Verification of Availability
3
Appointment Confirmation
4
Updating Records
5
Automated Reminders
6
Rescheduling or Cancellation
7
Follow-up or Post-Appointment Scheduling
8
Accurate Documentation
Patient Eligibility Verification
After receiving patient appointment requests via phone, online portal, or in-person, our team verifies demographics and insurance information to confirm patient eligibility for services.
Verification of Availability
We check provider availability based on the patient’s preferred date and time, taking into account provider workload and resource availability.
Appointment Confirmation
The appointment is confirmed, and details such as date, time, location, and any necessary pre-appointment instructions are communicated to the patient.
Updating Records
Our team enters the appointment information into the patient’s electronic health record (EHR) or practice management system.
Automated Reminders
To reduce no-shows, patients are sent reminders via phone, text, or email ahead of the scheduled appointment.
Rescheduling or Cancellation
If the patient needs to reschedule or cancel, we provide an option for easy modifications. The vacated slot is filled with another patient if possible.
Follow-up or Post-Appointment Scheduling
After the appointment, necessary follow-up visits are scheduled, and patients are reminded of any future visits.
Documentation
Our team maintains detailed records of appointments, including patient data and visit summaries, and analyzes this information to improve service quality.
Flexible Pricing
Based on your needs and budget, you can choose from our flexible payment options:
Full-Time Equivalent
In this model, services are billed based on the equivalent cost of a full-time employee (FTE) for a specified duration, usually monthly or annually.
Per Verification Billing
Like an FTE model, a person is dedicated to your practice. Perfect for a practice that is busy. They work as an extension to your business.
FTE/Per Verification Billing
This option is ideal for a practice that is unsure about their work requirements. This can have per request pricing for eligibility and other functions.
Benefits of Partnering with Us
- Customized solutions for every medical specialty
- No hidden fees or long-term yearly contracts
- No disruption to your workflow
- Scalability
- Competitive pricing
- Stringent QA
- Regular reporting
- 30 to 40% cost savings
- HIPAA compliance
FAQs
How does your patient appointment scheduling service work?
Our team manages the entire scheduling process, from booking appointments and confirming patient details to sending reminders. We handle all aspects to ensure a smooth, efficient experience for both your practice and patients.
Can you customize the scheduling process to fit my practice's needs?
Yes! We tailor our services to fit your specific requirements, including appointment types, follow-up protocols, and patient communication preferences.
How do you handle no-shows and cancellations?
We use automated reminders and follow-up protocols to reduce no-shows. If a cancellation occurs, we work with you to fill the slot efficiently or reschedule as needed.
Do you offer after-hours scheduling support?
Yes, our team provides flexible scheduling support, including after-hours and weekend options, to accommodate both your practice’s and patients’ needs.
How can I track appointment data and patient flow?
We provide regular reports on appointment statistics, patient trends, and no-show rates, helping you make informed decisions to enhance practice efficiency.